Meet The Team
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General Manager
Chelsea Hall
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Chelsea is originally from Sydney, Australia and has called Queenstown home since 2016. With formal training in hospitality and hotel management, she transitioned to the property management sector in 2021 and has been a valued member of the Bayleys team ever since.
Now General Manager of Be Our Guest Holiday Homes, Chelsea oversees operations, guest services, and property performance – driven by a real passion for raising the bar in short-term rental management.
Chelsea has built her career around delivering high standards, efficient service, and memorable guest experiences. She also holds a Level 4 Certificate in Residential Property Management, ensuring your investment is in expert hands.
Holiday Home Manager
Francesca Archibald
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Born and raised in Queenstown, Francesca completed her Bachelor of Commerce degree at the University of Otago in 2023 and is excited to be beginning her career in her hometown. She has a strong background in the hospitality industry and has been a part of the team at Bayleys Property Management since early 2024.
Francesca is excited to apply her skills to her new role as Holiday Home Manager at Be Our Guest Queenstown, where she aims to create exceptional experiences for guests. Her friendly demeanour and proactive approach make her an invaluable asset in ensuring a seamless stay for everyone.
In her spare time, you’ll often find Francesca enjoying the outdoors in Queenstown. Whether its skiing down the slopes in winter or hiking the local trails in summer, she loves staying active and exploring the natural beauty of her hometown.
Guest Services Coordinator
Martina Toman
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Martina is originally from Brisbane, where she completed her Bachelor of Business at the Queensland University of Technology. She brings her extensive background in service, sales, hospitality and international guest relations to the Be Our Guest By Bayleys team.
As Guest Services Coordinator, Martina is dedicated to ensuring every guest has a seamless and unforgettable stay. Her extensive hotel and service industry experience allows her to anticipate needs and deliver personalised care at the highest level.
She loves exploring Queenstown herself and is always eager to share her local recommendations, ensuring guests experience everything Queenstown has to offer and making them feel truly welcome in the region.