Meet The Team
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General Manager
Chelsea Hall
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Chelsea is originally from Sydney, Australia and has called Queenstown home since 2016. With formal training in hospitality and hotel management, she transitioned to the property management sector in 2021 and has been a valued member of the Bayleys team ever since.
Now General Manager of Be Our Guest Holiday Homes, Chelsea oversees operations, guest services, and property performance – driven by a real passion for raising the bar in short-term rental management.
Chelsea has built her career around delivering high standards, efficient service, and memorable guest experiences. She also holds a Level 4 Certificate in Residential Property Management, ensuring your investment is in expert hands.
Senior Holiday Home Manager
Harriet Warren
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Harriet is a Senior Portfolio Manager at Be Our Guest Holiday Homes, bringing a unique mix of healthcare and property experience to her role.
She holds a Bachelor’s degree in Nursing, specialising in paediatric intensive care, and spent four years at Starship Children’s Hospital. Seeking a new challenge, Harriet moved to London in 2023, where she transitioned into property and worked her way up from Building Manager to Head of Lettings, gaining extensive experience in residential property management and client relations.
Back in New Zealand, she combines her clinical and property backgrounds to deliver a high-standard, thoughtful approach to holiday home management. Harriet is passionate about supporting owners and creating seamless experiences for guests, treating every property as if it were her own.
Holiday Home Manager
Holly Kennard
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Originally from South Africa, Holly grew up there before immigrating to Auckland, New Zealand in 2007.
Holly holds a bachelor’s degree in nursing and spent two years working at Starship Children’s Hospital, developing a strong sense of responsibility, attention to detail, and care.
Seeking a new challenge, Holly transitioned into luxury hospitality, where she built her career in yachting and progressed into senior housekeeping and leadership roles.
Her experience managing high-value environments has given her a deep understanding of maintaining properties to an exceptional standard while ensuring smooth operations and clear communication.
Outside of work, Holly is an avid outdoorswoman who enjoys hiking, swimming, diving, kayaking, and exploring nature.
Guest Services Coordinator
Cole Williamson
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Originally from Perth, Cole moved to Queenstown to be surrounded by the mountains.
He brings a range of experience in HR, customer service and hospitality. If not in the office, you will find Cole hiking in the backcountry or on the golf course!
Passionate about the Queenstown lifestyle, Cole enjoys helping guests make the most of their time in the region, ensuring they feel welcomed, informed, and well looked after from arrival to departure.
Cole supports the holiday home managers and day-to-day operations.