Premium Holiday Home Management in Queenstown & Wanaka
We're a hardworking team of locals who love to look after beautiful homes and the people who stay in them, like they're our own.
Thinking about short term rental for your home?
Maybe your holiday home sits empty more than you'd like. Maybe you're weighing up short-stay letting but don't know where to start or you've been burned by a manager who treated your place like a number on a spreadsheet. Whatever's brought you here, this is the part where it gets simpler.
We take care of everything: the guests, the bookings, the cleaning, the maintenance, the details most people never think about so your home works for you, without becoming your second job.
A simple process from first chat, to first guest.
-
1. Book a chat & property visit
-
2. Your personalised plan
-
3. Getting guest-ready
-
4. Live & earning
Once your with us…
Handing over your home is the start of the relationship, not the end of the conversation. Some owners want to hear about every booking; others are happy knowing their statement lands each month. We shape it around you.
Clear monthly statements. Your statement lays everything out plainly, and after your first, Chelsea checks in personally to walk you through it.
Everything in one place. Log in any time to see how your home's performing, check upcoming reservations, and book out dates for your own personal stays.
Eyes on your home. We check your property before and after every guest stay, plus carry out bi-annual detailed inspections with 360° photos, keeping it cared for, whether you're down the road or overseas.
Honest reviews. We sit down with you regularly to look at how your home's performing, and assess on whether we could do even better.
Our services include:
The backing of Bayleys, and what it means for you:
Behind us sits one of New Zealand's most trusted names in property there for the warmth of a small, local team, with the strength of a national organisation underneath.
It means someone's always there.
When your property manager's away, your home doesn't go quiet. There's a trained team behind them who know how things are done so nothing slips, no matter what.
It means problems get solved fast.
We've got our own maintenance team, tooled up and ready to go. So when something needs doing, we're not waiting on a tradie to call back, we're already on it.
It means nothing surprises us.
After this many years and this many homes, there's very little we haven't seen. We've likely managed a property on your street. We know how the seasons move, and what your place needs before it needs it.
What a Homeowner says:
“I’ve been with Be Our Guest Bayleys Queenstown since they first started, and the experience has been nothing short of exceptional. As someone who lives outside of Queenstown, I needed a team I could fully trust to manage my holiday home — and they’ve delivered on every front.
A special shoutout to Chelsea, who has been incredible from day one. She helped set everything up, including organising furniture delivery and installation, which was a huge help. Her communication is always prompt and clear, and she consistently goes above and beyond to keep me informed and reassured.
Whether it's prepping the house for guests or making sure everything is perfect when my family comes to stay, Chelsea and the team handle it all with care and professionalism. I highly recommend Be Our Guest Bayleys to anyone looking for a trusted, responsive, and thoughtful holiday home manager in Queenstown.”
— Manu B
Frequently Asked Questions
-
Earnings vary based on your property's location, size, presentation, and the time of year. In a high-demand area, a well-presented home can generate significantly more than a long-term rental. We'll provide you with a personalised income estimate based on comparable properties in your area and current market demand, so you know what to expect before you commit.
-
A great guest experience starts with a well-presented, comfortable home. The good news is that most properties don't need a major overhaul, it's often the small details that make the biggest difference to your reviews and occupancy.
We'll walk you through everything guests expect, things like quality linen, unlimited high-speed Wi-Fi, a well-equipped kitchen and good heating/cooling options.
Before you go live, we also carry out a full property walkthrough and give you a straightforward list of anything worth addressing, so you know exactly what to prioritise.
-
Damage is rare, but we take it seriously. We collect a security deposit where applicable and some short-term rental platforms also offer host protection guarantees. If damage does occur, we manage the claim process on your behalf, documenting the issue, communicating with the guest, and working through the platform or deposit process to seek reimbursement.
-
Absolutely. You can enjoy the benefit of unlimited use of your own home. Many homeowners choose to use their property in the off-peak season and rent it out during busy periods like summer, ski season, or events, getting the best of both worlds.
To make planning your visits as seamless as possible, we provide access to an owner portal. This user-friendly platform allows you to easily browse the calendar for availability and make reservations for yourself with just a few clicks.
-
Yes, short-term rental rules in the Queenstown Lakes District are more specific than most parts of New Zealand, so it's important to get this right before you start hosting.
Most property owners can rent their home for up to 90 nights per year without needing a full resource consent, provided they register their property and meet certain standards. These include a maximum number of guests depending on property size, hosting one group at a time, and some restrictions around noise and outdoor areas at night.
If you want to rent for more than 90 nights per year, a resource consent is required.
The rules vary depending on your property's location and zoning, so there's no single answer that applies to everyone. We'll help you understand exactly where your property sits, guide you through the registration process, and make sure you're set up correctly before your first guest arrives.
-
Yes, and we're one of the few agencies in the area that specialises in both, so we can help you find the right fit for your property and your goals.
Long-Term Rentals: Our long-term rental division focuses on securing stable, reliable tenants for extended stays. This option is ideal if you’re looking for consistent income and less turnover. We handle everything from tenant screening to property maintenance, ensuring your investment is well-managed.
Short-Term Rentals: Our short-term rental service caters to vacationers and travellers, allowing you to maximise your earnings during peak seasons. We utilise effective marketing strategies and booking platforms to attract guests, while providing a seamless experience for both you and your visitors.
Some homeowners also choose a hybrid approach, renting short-term during peak periods when nightly rates are highest, and then transitioning to a medium-term tenant during quieter months.
There's no one-size-fits-all answer, and the right choice depends on your financial goals and how often you want to use the property yourself. We're happy to talk through the numbers for your specific property and help you make the decision that works best for you.
We’d love to chat about your home.
Get in touch with our team to book a friendly no obligation chat about how we can support you with your home.
