Make a view like this yours.
Bags unpacked, the kettle on, it’s time to relax with Be Our Guest.
We’re in the business of exceptional Queenstown and Wanaka stays.
There's a particular feeling we're chasing for every guest the one where you walk in, set your bags down, and feel your shoulders drop. Like arriving at a good friend's place, with a mug of tea already in your hand.
That feeling doesn't happen by accident. It's the result of a team who genuinely loves what they do, looking after a small, carefully chosen collection of homes across Queenstown and Wanaka and treating every stay as if it were someone they cared about coming to visit.
The Be Our Guest Experience
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![Three people, two women and one man, dressed in beige and white, are standing and sitting at a black kitchen island in a modern, stylish kitchen with black cabinetry and pendant lights.]()
24/7 Local Support
Our team is always on hand before and during your stay. Whether you need a restaurant recommendation, help with directions, or assistance with something at the property.
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![Close-up of a bedroom scene showing a beige upholstered headboard, orange pillows, a white nightstand, and a wooden lamp with a beige lampshade.]()
Hotel-Quality Linen
We provide fresh, high-quality linen and towels for every stay, so you can feel right at home from the moment you arrive.
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![Modern bathroom with two oval vessel sinks, two round mirrors, gold fixtures, a large window with trees outside, and a white toilet in a holiday home managed by Be Our Guest by Bayleys.]()
Sparkling Clean Properties
Every property is professionally cleaned and inspected before your arrival, so you can walk in and feel completely at ease.
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Personal Travel Assistant
Your Personal Travel Assistant, Planit, appears the moment you book accommodation. No more endless research. No more FOMO. Just perfectly matched experiences based on who you are, not what an algorithm thinks you want.
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![Stone porch with a wooden door, house number 205 on a wooden post, and decorative rocks and sculptures near the entrance in a holiday home managed by Be Our Guest by Bayleys.]()
Self Check-In, Any Time
Our self check-in process is simple and flexible, giving you the freedom to arrive at your own convenience without needing to wait around or coordinate with anyone.
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![A clear glass vase with water holding a bouquet of orange and peach flowers, green leaves, and foliage, set against a plain light gray background.]()
Extras on Request
Looking for something a little special? We're happy to arrange extras upon request - whether it's a welcome hamper, early check-in, late checkout, or something to make a special occasion even more memorable.
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![Person using a smartphone at a wooden table.]()
Fast & Reliable WiFi
High-speed internet throughout the property, perfect for remote workers or streaming after a big day of adventures.
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![Two Be Our Guest team members in a modern kitchen, one is sitting at a table working on a laptop with a coffee mug and an open magazine, while the other stands next to her holding a coffee mug and pointing at the laptop screen, both smiling.]()
Book Direct Benefits
Guests who book directly with us enjoy the best available rates and a more personalised experience from the start.
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![A white high chair next to a large green leafy plant with a wooden stand in a room with a white wall and a patterned grey and white carpet.]()
Child & Family Friendly
Selected properties come equipped with family essentials to make travelling with little ones that bit easier.
Our Motto: Always Ask
Here's something we'd love you to know: with us, the answer is often yes.
Travelling with a dog? Hoping for an early check-in? Need a porta-cot, a highchair, or a recommendation for the best coffee within walking distance? Just ask. We can't promise everything, but we can promise we'll genuinely try and you'll always be talking to a real person who knows your home and your stay.
That's only possible because we keep things deliberately small. Our had picked selection of properties, plus a team of local staff that love showcasing our incredible environment equals happily hosted guests.
Frequently Asked Questions
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Every home comes with fresh premium linen and towels, bathroom and cleaning essentials, and a kitchen stocked with the basics you'll need to get started. One thing to pack: we don't supply shampoo and conditioner, so bring your favourites from home.
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Often, yes - just ask. Let us know as early as you can and we'll do our best to make it work around the home's schedule, then confirm with you before you arrive.
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We do. Pets are family, and we'd love yours to enjoy the getaway too. Get in touch and we'll let you know which of our homes are set up to welcome them.
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Yes, we can arrange porta-cots, highchairs, baby baths and more, set up and ready in your home before you arrive, so you can travel lighter.
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Our cancellation policy is designed to provide flexibility while ensuring a smooth process for all guests. Your reservation and deposit are fully refundable up to 30 days before your arrival. If you need to cancel within 30 days, you will receive a 50% refund. Unfortunately, cancellations made within 14 days of your arrival are non-refundable. Please note, bookings made via third party websites will be subject to the payment terms and conditions as set out on the portal.
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Nothing complicated, just a few small things to help us reset the home for the next guests:
Gather your belongings and have a quick look for anything left behind
Pop any rubbish in the bins provided
Make sure the doors are locked and the keys are back where you found them
Guest Feedback
Find your dream stay in Queenstown or Wanaka.
Whether you're after lake views in Queenstown or a quiet base in Wanaka, our homes are spread across both each one chosen because we'd happily stay there ourselves.